TL;DR: We take your privacy seriously. We collect only what's necessary to provide our intelligence platform services, never sell your data, and give you full control over your information. Your search queries and results are encrypted and can be deleted at any time.
1. Introduction
Welcome to SearchLabs ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligence platform and services. By accessing or using SearchLabs, you agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, username, and password (encrypted).
- Payment Information: For paid subscriptions, we collect billing details through secure payment processors. We never store complete credit card numbers.
- Search Queries: We store your search queries and results to provide our services and improve your experience.
- Communications: When you contact our support team, we retain your messages and our responses.
2.2 Automatically Collected Information
- Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and search patterns.
- Device Information: IP address, browser type, operating system, device identifiers, and general location data.
- Cookies and Tracking: We use cookies and similar technologies for authentication, preferences, and analytics.
- API Usage: For API users, we log request timestamps, endpoints accessed, and response codes for billing and troubleshooting.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our intelligence platform services
- Account Management: To create and manage your account, process payments, and handle subscriptions
- Communication: To send you service updates, security alerts, and respond to your inquiries
- Security: To detect, prevent, and address fraud, abuse, and security vulnerabilities
- Analytics: To understand usage patterns and improve our platform's performance and features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Important: We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes. Your data intelligence searches are confidential and never shared with external parties unless required by law.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmissions use TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256.
- Access Controls: Strict internal access controls limit who can access user data. All access is logged and monitored.
- Infrastructure Security: Our infrastructure is hosted on secure, SOC 2 compliant data centers with multiple layers of protection.
- Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
- Breach Notification: In the unlikely event of a data breach, we will notify affected users within 72 hours as required by law.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Account information is retained while your account is active.
- Search History: You can configure retention periods (30, 90, 180, 365 days, or indefinitely) in your settings. Default is 90 days.
- Deleted Accounts: Upon account deletion, we remove personal data within 30 days, except where retention is required by law.
- Backup Data: Deleted data may persist in encrypted backups for up to 90 days before permanent deletion.
6. Your Privacy Rights
Depending on your jurisdiction, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Request limitation of data processing in certain circumstances
To exercise these rights, contact us at privacy@searchlabs.io or through your account settings.
7. Third-Party Services
We use carefully selected third-party services to operate our platform:
- Payment Processing: Stripe and PayPal for secure payment handling
- Analytics: Privacy-focused analytics to understand service usage
- Cloud Infrastructure: AWS and Cloudflare for hosting and CDN services
- Email Delivery: SendGrid for transactional emails and notifications
These providers are contractually obligated to protect your data and use it only for specified purposes. We do not share more information than necessary for their services.
8. International Data Transfers
SearchLabs operates globally. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
SearchLabs is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such information, we will delete it immediately. Parents or guardians who believe we have collected information from a minor should contact us at privacy@searchlabs.io.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (we don't sell your data)
- Right to non-discrimination for exercising your privacy rights
11. European Privacy Rights (GDPR)
If you're in the European Economic Area, you have rights under the General Data Protection Regulation including the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local supervisory authority.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
Your continued use of SearchLabs after changes become effective constitutes acceptance of the updated policy.
13. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature. While we respect your privacy choices, our platform does not currently respond to DNT signals. You can control tracking through your browser settings and our cookie preferences.